Terms of service

Last updated: July 19, 2026

1. Who we are and acceptance of these terms

The service is operated by 9DollarCRM ("we", "us"). These terms govern your access to and use of the 9DollarCRM application, website, and related services (the "service"). By creating an account or using the service, you accept these terms. If you are accepting on behalf of a company, you confirm you have authority to bind that company, and "you" means that company.

2. Business use only

The service is offered to businesses and people acting in a business capacity. It is not offered to consumers or for personal, family, or household use. By signing up you confirm you are using the service for business purposes.

3. Accounts and security

You agree to provide accurate account information and keep it up to date. You are responsible for safeguarding your login credentials and for all activity under your account. Multi-factor authentication is available and we recommend you enable it. Tell us promptly at hello@9dollarcrm.com if you suspect unauthorised access to your account.

4. Subscriptions, billing, and auto-renewal

Paid plans are billed monthly in advance at the price shown on our pricing page. Your subscription renews automatically each month until you cancel. You can cancel at any time from your account settings in a couple of clicks. Cancellation takes effect at the end of the month you have already paid for, and you will not be charged again after that.

New accounts start with a 14-day free trial with every feature included. No card is required to start the trial. If you do not subscribe by the end of the trial, your account becomes read-only: you can still sign in and export your data, but you cannot create or edit records until you subscribe. Payments are processed by our payment providers (Stripe, Razorpay, and PayPal); we do not store your card details.

5. Refunds

Subscription fees are non-refundable. The free trial exists so you can fully evaluate the service before paying anything, and monthly billing means you are never committed beyond the current month. Billing errors and duplicate charges are always corrected. See our refund and billing policy for details.

6. Price changes

We may change our prices from time to time. If we do, we will give you at least 30 days' advance notice by email or in-app message before the change affects you. Any price change applies from your next billing cycle after the notice period. If you do not agree with a price change, you can cancel your subscription before it takes effect and you will not be charged the new price.

7. Plan limits and fair use

Each plan includes published limits (for example, on users or records) as shown on the pricing page. We enforce these limits, and the app warns you before you reach them so you are never disrupted mid-task. If you outgrow your plan, you can upgrade at any time. We may take reasonable steps to address usage that materially exceeds fair use for your plan, and we will contact you first where practical.

8. Acceptable use

You agree to use the service lawfully. In particular, you must not:

attempt to access data belonging to other tenants or bypass access controls;
use campaigns or messaging features to send spam or abusive content;
upload unlawful content or use the service to break any applicable law;
resell, sublicense, or provide the service to third parties as your own offering;
probe, scan, or test the vulnerability of the service without our written consent.

We may suspend or terminate accounts that violate this section.

9. Your data

You own the data you put into the service. We process it only to provide and operate the service for you, as described in our privacy policy and data processing agreement. You can export your data to CSV in one click at any time, on every plan. If your account is terminated or your trial ends, data export remains available for a reasonable period so you can take your data with you.

10. Availability and support

We work to keep the service available and reliable, but we do not currently publish an uptime SLA. We provide support by email and respond as quickly as we can. Planned maintenance is scheduled to minimise disruption where possible.

11. Warranty disclaimer

To the maximum extent permitted by law, the service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free.

12. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total aggregate liability arising out of or relating to the service is capped at the fees you paid us in the 12 months before the event giving rise to the claim. Nothing in these terms excludes liability that cannot be excluded under applicable law.

13. Termination

You may stop using the service and cancel your subscription at any time from settings. We may suspend or terminate your access if you materially breach these terms and do not cure the breach after notice, or where required by law. On termination, your right to use the service ends, but data export remains available for a reasonable period as described in section 9, after which we may delete your data.

14. Governing law

These terms are governed by the laws of India, and the courts of India have jurisdiction over disputes arising from them, subject to any mandatory rules that apply where you are located.

15. Changes to these terms

We may update these terms from time to time. If we make material changes, we will notify you by email or in-app message before they take effect. Continuing to use the service after the changes take effect means you accept the updated terms.

16. Contact

Questions about these terms? Email hello@9dollarcrm.com.